Mastering Total Quality Management: Analyze, Apply & Improve
Completed by michael brewer
February 13, 2026
6 hours (approximately)
michael brewer's account is verified. Coursera certifies their successful completion of Mastering Total Quality Management: Analyze, Apply & Improve
What you will learn
Analyze the evolution, principles, and philosophies of Total Quality Management.
Apply TQM frameworks to measure quality, customer satisfaction, and improvement.
Evaluate case studies to implement evidence-based, sustainable TQM practices.
Skills you will gain
- Category: Cost Management
- Category: Operational Excellence
- Category: Quality Management
- Category: Quality Improvement
- Category: Process Improvement
- Category: Organizational Effectiveness
- Category: Quality Assessment
- Category: Continuous Improvement Process
- Category: Customer experience improvement
- Category: Decision Making
- Category: Culture Transformation
- Category: Quality Control
