Mastering Total Quality Management: Analyze, Apply & Improve
Completed by michael brewer
February 13, 2026
6 hours (approximately)
michael brewer's account is verified. Coursera certifies their successful completion of Mastering Total Quality Management: Analyze, Apply & Improve
What you will learn
Analyze the evolution, principles, and philosophies of Total Quality Management.
Apply TQM frameworks to measure quality, customer satisfaction, and improvement.
Evaluate case studies to implement evidence-based, sustainable TQM practices.
Skills you will gain
- Category: Culture
- Category: Team Oriented
- Category: Organizational Change
- Category: Customer experience improvement
- Category: Culture Transformation
- Category: Quality Assurance
- Category: Process Improvement
- Category: Organizational Effectiveness
- Category: Decision Making
- Category: Quality Management Systems
- Category: Cost Management
- Category: Operational Excellence

