Customer Service in the Age of Generative AI
Completed by Gina Dohna
July 10, 2024
1 hours (approximately)
Gina Dohna's account is verified. Coursera certifies their successful completion of Customer Service in the Age of Generative AI
What you will learn
You will learn how to evaluate and enhance a chatbot’s performance for marketing and customer service.
You will learn how to customize Generative AI for customer support and customer engagement.
Skills you will gain
- Category: Performance Analysis
- Category: Customer Communications Management
- Category: Generative AI
- Category: Customer Engagement
- Category: Personalized Service
- Category: Customer experience improvement
- Category: AI Personalization
- Category: Performance Improvement
- Category: Customer Support
- Category: ChatGPT
- Category: Customer Service
- Category: Drive Engagement
