Quality Improvement and Management
Completed by JOSH POWERS
February 4, 2026
10 hours (approximately)
JOSH POWERS's account is verified. Coursera certifies their successful completion of Quality Improvement and Management
What you will learn
Understand the purpose and necessity of quality improvement in organizational contexts, discerning key principles underlying quality enhancement.
Evaluate the benefits of ISO registration and comprehend the requirements of ISO 9001 implementation, applying Bloom's Taxonomy.
Translate customer needs into actionable requirements, utilizing Bloom's Taxonomy to facilitate effective implementation.
Skills you will gain
- Category: Customer experience strategy (CX)
- Category: Product Quality (QA/QC)
- Category: Product Improvement
- Category: Customer experience improvement
- Category: Technical Standard
- Category: Quality Assessment
- Category: Quality Improvement
- Category: Quality Management
- Category: Quality Control
- Category: Process Improvement
- Category: Quality Monitoring
- Category: Statistical Process Controls
