Salesforce Introduction
Completed by Darby Routte
October 21, 2025
5 hours (approximately)
Darby Routte's account is verified. Coursera certifies their successful completion of Salesforce Introduction
What you will learn
Grasp the essentials of Cloud Computing and their business applications.
Understand the core principles of Customer Relationship Management (CRM).
Master Salesforce navigation and usage, from setting up accounts to utilizing advanced features.
Distinguish between Salesforce Classic and Lightning experiences.
Skills you will gain
- Category: Role-Based Access Control (RBAC)
- Category: Identity and Access Management
- Category: Cloud Applications
- Category: Customer Relationship Management (CRM) Software
- Category: User Provisioning
- Category: Salesforce
- Category: Account Management
- Category: Email Automation
- Category: Data Management
