Introduction to Technical Support
Completed by Scott McBride
May 24, 2024
12 hours (approximately)
Scott McBride's account is verified. Coursera certifies their successful completion of Introduction to Technical Support
What you will learn
Define technical support, tech support, IT support, customer support mindset, the various levels of IT support, and the escalation matrix
Discover soft and technical skills required and opportunities available for a career in Technical Support
Explore the features and benefits of ticketing systems
Identify the various methodologies and frameworks popular in technical support
Skills you will gain
- Category: IT Service Management
- Category: Technical Documentation
- Category: Remote Access Systems
- Category: Technical Communication
- Category: Issue Tracking
- Category: Help Desk Support
- Category: Technical Support
- Category: Technical Support and Services
- Category: End User Training and Support
- Category: Service Management
- Category: Customer Service
- Category: Service Level
