Effective Service Innovation by Design in Hotel Management
Completed by Candice Pleshette Manning
March 22, 2025
9 hours (approximately)
Candice Pleshette Manning's account is verified. Coursera certifies their successful completion of Effective Service Innovation by Design in Hotel Management
What you will learn
Identify the key principles and concepts of hotel service innovation.
Demonstrate proficiency in basic design thinking methodologies for service development.
Analyse customer needs and pain points to design customer-centric services.
Evaluate the feasibility and viability of service innovations.
Skills you will gain
- Category: Organizational Change
- Category: Customer experience improvement
- Category: Hospitality
- Category: Hotel And Restaurant Management
- Category: Key Performance Indicators (KPIs)
- Category: Customer experience strategy (CX)
- Category: Change Management
- Category: Hospitality Management
- Category: Customer Service
- Category: Culture Transformation
- Category: Design Thinking
- Category: Process Mapping
