Salesforce Basics
Completed by Lauren Kelly
October 17, 2024
4 hours (approximately)
Lauren Kelly's account is verified. Coursera certifies their successful completion of Salesforce Basics
What you will learn
Customize Salesforce functionality to meet specific team needs.
'Access, navigate, and transition between Lightning and Classic Salesforce interfaces.
Create customer, partner, and employee communities for business engagement.
Manage customer data and relationships within the Salesforce CRM platform.
Skills you will gain
- Category: Customer Communications Management
- Category: Customer Success Management
- Category: Sales Process
- Category: Data Management
- Category: Marketing Management
- Category: Stakeholder Engagement
- Category: Salesforce
- Category: Data Security
- Category: Customer Relationship Management
- Category: User Accounts
- Category: Customer Engagement
- Category: Account Management
