Sales and CRM Overview
Completed by Sean Broussard
November 28, 2025
21 hours (approximately)
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What you will learn
Explain how CRM works in the context of sales, marketing, and customer service in modern businesses.
Articulate use cases for how Salesforce can provide value to sales teams.
Navigate Trailhead, the official learning platform of Salesforce.
Demonstrate a working knowledge of the basics of the Salesforce Sales Cloud.
Skills you will gain
- Category: Sales
- Category: Information Management
- Category: Customer Relationship Management
- Category: Salesforce
- Category: Sales Process
- Category: Business-To-Consumer
- Category: Customer Relationship Management (CRM) Software
- Category: Databases
- Category: General Sales Practices
- Category: Data Quality
- Category: Sales Pipelines
- Category: B2B Sales
