Managing Conflicts with Cultural and Emotional Intelligence
Completed by Jemima Belle Izevbekhai
January 15, 2026
6 hours (approximately)
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What you will learn
Define emotional intelligence (EI) and explain how it supports effective program and project leadership.
Use communication techniques from the Coordinated Management of Meaning (CMM) framework to navigate complex social dynamics in projects.
Analyze real-world communication challenges through a case study using the LUUUTT Tool, SEAVA Process, Daisy Model, and Hierarchy of Meaning
Diagnose and resolve communication breakdowns to improve team performance and stakeholder relationships.
Skills you will gain
- Category: Communication
- Category: Leadership
- Category: Safety Culture
- Category: Process Analysis
- Category: Intercultural Competence
- Category: Team Collaboration
- Category: Cultural Sensitivity
- Category: Team Performance Management
- Category: Influencing
- Category: Leadership and Management
- Category: Empathy & Emotional Intelligence
