Mastering Customer Success
Completed by Blessing Omolade Awotundun
April 20, 2026
14 hours (approximately)
Blessing Omolade Awotundun's account is verified. Coursera certifies their successful completion of Mastering Customer Success
What you will learn
Develop strategies to increase customer retention and expansion
Understand the role of measurement in service delivery excellence
Enhance engagement models by analyzing customer behavior
Skills you will gain
- Category: Account Management
- Category: Customer Success Management
- Category: Customer Engagement
- Category: Account Strategy
- Category: Crisis Management
- Category: Incident Management
- Category: Customer experience improvement
- Category: Key Performance Indicators (KPIs)
- Category: Customer Retention
- Category: Business Metrics
- Category: Business Management
- Category: Customer Relationship Management (CRM) Software
