Mastering Customer Success
Completed by Blessing Omolade Awotundun
April 20, 2026
14 hours (approximately)
Blessing Omolade Awotundun's account is verified. Coursera certifies their successful completion of Mastering Customer Success
What you will learn
Develop strategies to increase customer retention and expansion
Understand the role of measurement in service delivery excellence
Enhance engagement models by analyzing customer behavior
Skills you will gain
- Category: Stakeholder Management
- Category: Product Knowledge
- Category: Account Strategy
- Category: Incident Management
- Category: Customer Data Management
- Category: Customer experience improvement
- Category: Customer Success Management
- Category: Customer Engagement
- Category: Crisis Management
- Category: Stakeholder Engagement
- Category: Key Performance Indicators (KPIs)
- Category: Customer Insights
