Voice of the Customer (VoC): Enhancing Experiences
Completed by Julian Jairo Lima Figueiredo
March 29, 2025
3 hours (approximately)
Julian Jairo Lima Figueiredo's account is verified. Coursera certifies their successful completion of Voice of the Customer (VoC): Enhancing Experiences
What you will learn
Analyze key concepts, benefits and frameworks of the VoC practice
Identify and analyze core customer feedback collection methods and data
Apply VoC principles in the organization to improve collaboration, decision making and continuous improvement
Skills you will gain
- Category: Product Improvement
- Category: Data Collection
- Category: Customer Insights
- Category: Customer experience improvement
- Category: Service Improvement
- Category: Customer Engagement
- Category: Continuous Improvement Process
- Category: Customer Analysis
- Category: Surveys
- Category: User Feedback
- Category: Communication
- Category: Culture Transformation
