Technical Support (IT) Case Studies and Capstone
Completed by Candace Calvert
March 21, 2026
9 hours (approximately)
Candace Calvert's account is verified. Coursera certifies their successful completion of Technical Support (IT) Case Studies and Capstone
What you will learn
Describe processes and information related to IT Fundamentals in the context of providing technical support.
Demonstrate systematic and effective troubleshooting and problem-solving skills.
Use diagnostic tools and tracking systems to solve and log customer issues.
Apply customer service skills and a customer support mindset, including conflict mitigation and de-escalation skills.
Skills you will gain
- Category: Data Storage
- Category: Cloud Services
- Category: Hardware Troubleshooting
- Category: Network Support
- Category: Technical Support
- Category: Help Desk Support
- Category: Cloud Management
- Category: Network Troubleshooting
- Category: Computer Hardware
- Category: Cybersecurity
- Category: System Support
- Category: Cloud Computing
