Quality Improvement and Management
Completed by Michal Willfong
August 24, 2024
11 hours (approximately)
Michal Willfong's account is verified. Coursera certifies their successful completion of Quality Improvement and Management
What you will learn
Understand the purpose and necessity of quality improvement in organizational contexts, discerning key principles underlying quality enhancement.
Evaluate the benefits of ISO registration and comprehend the requirements of ISO 9001 implementation, applying Bloom's Taxonomy.
Translate customer needs into actionable requirements, utilizing Bloom's Taxonomy to facilitate effective implementation.
Skills you will gain
- Category: Quality Management Systems
- Category: Technical Standard
- Category: Quality Management
- Category: Continuous Improvement Process
- Category: Quality Control
- Category: Customer experience strategy (CX)
- Category: Continuous Quality Improvement (CQI)
- Category: ISO 9000 Series
- Category: Customer experience improvement
- Category: Statistical Process Controls
- Category: User Feedback
- Category: Quality Monitoring
