The DMAIC Framework - Define and Measure Phase
Completed by Regine Rae Isip Galang
September 29, 2025
9 hours (approximately)
Regine Rae Isip Galang's account is verified. Coursera certifies their successful completion of The DMAIC Framework - Define and Measure Phase
What you will learn
Define specific, measurable, achievable, relevant, and time-bound (SMART) project goals and objectives.
Analyze the voice of the customer (VOC) data to translate it to critical to quality (CTQ) parameters.
Explain process mapping and define key performance metrics.
Plan data collection activities to quantify the performance of the process.
Skills you will gain
- Category: Performance Metric
- Category: Project Scoping
- Category: Performance Analysis
- Category: Process Capability
- Category: Project Estimation
- Category: Process Improvement and Optimization
- Category: Statistical Analysis
- Category: Probability & Statistics
- Category: Performance Measurement
- Category: Data Collection
- Category: Process Analysis
- Category: Scope Management
