Conflict Resolution Skills
Completed by Sally Denise O'Neill
January 20, 2022
6 hours (approximately)
Sally Denise O'Neill's account is verified. Coursera certifies their successful completion of Conflict Resolution Skills
What you will learn
Master communication strategies for effective conflict resolution.
Develop negotiation and mediation techniques to achieve positive outcomes.
Learn to identify and address the root causes of workplace conflicts.
Build a practical conflict management plan for real-world application.
Skills you will gain
- Category: Negotiation
- Category: Problem Solving
- Category: Communication Strategies
- Category: Interpersonal Communications
- Category: Verbal Strategic Communication
- Category: Conflict Management
- Category: Strategic Communication
- Category: Verbal Communication Skills
- Category: Mediation
- Category: Discussion Facilitation
- Category: Cooperation
- Category: De-escalation Techniques
