Improving Customer Retention
Completed by Simone Schick
November 17, 2025
2 hours (approximately)
Simone Schick's account is verified. Coursera certifies their successful completion of Improving Customer Retention
What you will learn
Identify the key factors that influence customer retention.
Apply customer service best practices to enhance customer satisfaction.
Evaluate consumer behavior to improve retention strategies.
Apply feedback analysis and understand consumer behavior to improve retention tactics.
Skills you will gain
- Category: Customer Advocacy
- Category: Loyalty Programs
- Category: Marketing Strategies
- Category: Customer Service
- Category: Customer Relationship Management
- Category: Consumer Behaviour
- Category: Brand Loyalty
- Category: Service Improvement
- Category: Customer Retention
- Category: Customer Relationship Building
- Category: Customer Relationship Management (CRM) Software
- Category: Marketing Strategy and Techniques
