Customer Service in the Age of Generative AI
Completed by Alejandro Alvarez Berlanga
March 4, 2025
1 hours (approximately)
Alejandro Alvarez Berlanga's account is verified. Coursera certifies their successful completion of Customer Service in the Age of Generative AI
What you will learn
You will learn how to evaluate and enhance a chatbot’s performance for marketing and customer service.
You will learn how to customize Generative AI for customer support and customer engagement.
Skills you will gain
- Category: AI Personalization
- Category: Customer experience improvement
- Category: Target Audience
- Category: Customer Service
- Category: ChatGPT
- Category: Generative AI
- Category: Performance Improvement
- Category: Personalized Service
- Category: Customer Engagement
- Category: Customer Communications Management
- Category: Performance Analysis
- Category: Customer Support
