服務模式的體驗、設計與創新：從痛點到賣點 (Experience, Design, and Innovation of Service Models: from Pain Points to Selling Points)
Completed by Yan Suen Chong
November 6, 2024
13 hours (approximately)
Yan Suen Chong's account is verified. Coursera certifies their successful completion of 服務模式的體驗、設計與創新：從痛點到賣點 (Experience, Design, and Innovation of Service Models: from Pain Points to Selling Points)
Skills you will gain
- Category: Journey Mapping
- Category: Revenue Management
- Category: Customer Insights
- Category: Innovation
- Category: Financial Services
- Category: Experience Design
- Category: Service Design
- Category: Service Improvement
- Category: Business Modeling
- Category: Operations
- Category: Customer experience improvement
- Category: Service Management
