Improving Customer Retention
Completed by Brianna Fullenkamp
October 29, 2025
2 hours (approximately)
Brianna Fullenkamp's account is verified. Coursera certifies their successful completion of Improving Customer Retention
What you will learn
Identify the key factors that influence customer retention.
Apply customer service best practices to enhance customer satisfaction.
Evaluate consumer behavior to improve retention strategies.
Apply feedback analysis and understand consumer behavior to improve retention tactics.
Skills you will gain
- Category: Brand Loyalty
- Category: User Feedback
- Category: Customer Relationship Building
- Category: Customer Engagement
- Category: Consumer Behaviour
- Category: Customer Relationship Management (CRM) Software
- Category: Loyalty Programs
- Category: Marketing Strategies
- Category: Service Improvement
- Category: Customer Retention
- Category: Customer experience improvement
- Category: Customer Advocacy
