服務模式的體驗、設計與創新：從痛點到賣點 (Experience, Design, and Innovation of Service Models: from Pain Points to Selling Points)
Completed by ZILIAN LI
December 24, 2023
13 hours (approximately)
ZILIAN LI's account is verified. Coursera certifies their successful completion of 服務模式的體驗、設計與創新：從痛點到賣點 (Experience, Design, and Innovation of Service Models: from Pain Points to Selling Points)
Skills you will gain
- Category: Experience Design
- Category: Financial Services
- Category: Service Design
- Category: Customer experience improvement
- Category: Business Modeling
- Category: Revenue Management
- Category: Operations
- Category: Innovation
- Category: Customer Insights
- Category: Service Management
- Category: Journey Mapping
- Category: Service Improvement
