Conflict Resolution & Mediation: Managing Workplace Harmony
Completed by Josna Jomon
December 20, 2025
2 hours (approximately)
Josna Jomon's account is verified. Coursera certifies their successful completion of Conflict Resolution & Mediation: Managing Workplace Harmony
What you will learn
Identify the root causes of workplace conflicts.
Apply effective conflict resolution strategies.
Conduct mediation sessions with confidence.
Use tools to foster ongoing workplace harmony.
Skills you will gain
- Category: Mediation
- Category: Communication Strategies
- Category: Root Cause Analysis
- Category: Conflict Management
- Category: Collaboration
- Category: Discussion Facilitation
- Category: Empathy
- Category: Team Performance Management
- Category: Team Collaboration
- Category: Emotional Intelligence
- Category: Trustworthiness
- Category: Communication
