Quality Improvement and Management
Completed by Charlotte Rutherford
March 22, 2025
10 hours (approximately)
Charlotte Rutherford's account is verified. Coursera certifies their successful completion of Quality Improvement and Management
What you will learn
Understand the purpose and necessity of quality improvement in organizational contexts, discerning key principles underlying quality enhancement.
Evaluate the benefits of ISO registration and comprehend the requirements of ISO 9001 implementation, applying Bloom's Taxonomy.
Translate customer needs into actionable requirements, utilizing Bloom's Taxonomy to facilitate effective implementation.
Skills you will gain
- Category: ISO 9000 Series
- Category: Product Improvement
- Category: Process Improvement
- Category: Quality Assessment
- Category: Service Improvement
- Category: Customer experience improvement
- Category: Continuous Quality Improvement (CQI)
- Category: Customer experience strategy (CX)
- Category: Quality Management
- Category: Technical Standard
- Category: Quality Management Systems
- Category: Quality Control
