Active Listening: Enhancing Communication Skills
Completed by WONG KOK LIAN
May 3, 2024
4 hours (approximately)
WONG KOK LIAN 's account is verified. Coursera certifies their successful completion of Active Listening: Enhancing Communication Skills
What you will learn
Understand the fundamental principles of active listening and apply practical techniques to engage in meaningful conversations.Â
Recognize and interpret nonverbal cues to gather comprehensive insights during conversations.Â
Enhance relationships by refining active listening in challenging situations for effective conflict resolution.
Navigate cross-cultural communication considerations and demonstrate respectful listening to individuals from diverse backgrounds.
Skills you will gain
- Category: Non-Verbal Communication
- Category: Communication Strategies
- Category: Emotional Intelligence
- Category: Empathy & Emotional Intelligence
- Category: Self-Awareness
- Category: Conflict Management
- Category: Rapport Building
- Category: Communication
- Category: Cultural Sensitivity
- Category: Active Listening
- Category: Verbal Communication Skills
- Category: Intercultural Competence