Conversational Selling Playbook for SDRs
Completed by Heyner Hernandez Alvarado
September 5, 2025
25 hours (approximately)
Heyner Hernandez Alvarado's account is verified. Coursera certifies their successful completion of Conversational Selling Playbook for SDRs
What you will learn
Understand the process of asking strategic questions, establishing trust, identifying pain points and proposing value in efforts to closing a sale
Identify your Ideal Customer Profile and target persona to build a lead list, qualify prospects, and leverage data to drive activity
Investigate various outreach channels and generate a call script incorporating Conversational Selling strategies
Develop a foundation for emotional intelligence in a sales context and generate an empathetic email
Skills you will gain
- Category: Sales Prospecting
- Category: Closing (Sales)
- Category: Lead Generation
- Category: Rapport Building
- Category: Consultative Selling
- Category: Sales Strategy
- Category: Emotional Intelligence
- Category: Active Listening
- Category: Phone Sales
- Category: Persona Development
- Category: Sales Development
- Category: Prospecting and Qualification
