Quality Improvement and Management
Completed by O. Lee Styles
May 20, 2026
10 hours (approximately)
O. Lee Styles's account is verified. Coursera certifies their successful completion of Quality Improvement and Management
What you will learn
Understand the purpose and necessity of quality improvement in organizational contexts, discerning key principles underlying quality enhancement.
Evaluate the benefits of ISO registration and comprehend the requirements of ISO 9001 implementation, applying Bloom's Taxonomy.
Translate customer needs into actionable requirements, utilizing Bloom's Taxonomy to facilitate effective implementation.
Skills you will gain
- Category: Product Improvement
- Category: Service Improvement
- Category: Continuous Quality Improvement (CQI)
- Category: User Feedback
- Category: Technical Standard
- Category: Customer experience improvement
- Category: Product Quality (QA/QC)
- Category: Customer experience strategy (CX)
- Category: Quality Management
- Category: Quality Assessment
- Category: Quality Improvement
- Category: Quality Monitoring
