Reports, Dashboards, and Customer Success in Salesforce
Completed by Dr. Kimberly J. Harris
March 31, 2025
28 hours (approximately)
Dr. Kimberly J. Harris's account is verified. Coursera certifies their successful completion of Reports, Dashboards, and Customer Success in Salesforce
What you will learn
Understand and properly perform service/support agent processes using the Salesforce Case Management and Knowledge features in the Service Cloud.
Identify the value of using the Sales Cloud to create reports to track, improve, and forecast various aspects of the sales process.
Build reports, charts and dashboards to communicate relevant information about sales performance to stakeholders and executives.
Skills you will gain
- Category: Salesforce
- Category: Data-Driven Decision-Making
- Category: Customer Relationship Management (CRM) Software
- Category: Customer Success Management
- Category: Sales Operations
- Category: Customer Support
- Category: Inside Sales
- Category: Customer and Client Support
- Category: Data Visualization
- Category: Sales Support
- Category: Sales Management
- Category: Customer Relationship Management
