Conflict Resolution Skills
Completed by Serhii Shvidok
March 12, 2026
6 hours (approximately)
Serhii Shvidok's account is verified. Coursera certifies their successful completion of Conflict Resolution Skills
What you will learn
Master communication strategies for effective conflict resolution.
Develop negotiation and mediation techniques to achieve positive outcomes.
Learn to identify and address the root causes of workplace conflicts.
Build a practical conflict management plan for real-world application.
Skills you will gain
- Category: De-escalation Techniques
- Category: Strategic Communication
- Category: Communication Strategies
- Category: Leadership
- Category: Mediation
- Category: Problem Solving
- Category: Discussion Facilitation
- Category: Cooperation
- Category: Verbal Communication Skills
- Category: Conflict Management
- Category: Verbal Strategic Communication
- Category: Negotiation
