Customer Service in the Age of Generative AI
Completed by Lianna Mirzoyan
January 8, 2025
1 hours (approximately)
Lianna Mirzoyan's account is verified. Coursera certifies their successful completion of Customer Service in the Age of Generative AI
What you will learn
You will learn how to evaluate and enhance a chatbot’s performance for marketing and customer service.
You will learn how to customize Generative AI for customer support and customer engagement.
Skills you will gain
- Category: Generative AI
- Category: Customer Communications Management
- Category: Performance Improvement
- Category: Self Service Technologies
- Category: Customer Service
- Category: Customer Engagement
- Category: Personalized Service
- Category: AI Integrations
- Category: Customer experience improvement
- Category: AI Personalization
- Category: Target Audience
- Category: ChatGPT
