Quality Improvement and Management
Completed by Daniel Mulasatria Damanik
June 21, 2025
11 hours (approximately)
Daniel Mulasatria Damanik's account is verified. Coursera certifies their successful completion of Quality Improvement and Management
What you will learn
Understand the purpose and necessity of quality improvement in organizational contexts, discerning key principles underlying quality enhancement.
Evaluate the benefits of ISO registration and comprehend the requirements of ISO 9001 implementation, applying Bloom's Taxonomy.
Translate customer needs into actionable requirements, utilizing Bloom's Taxonomy to facilitate effective implementation.
Skills you will gain
- Category: Product Improvement
- Category: Process Improvement
- Category: Quality Control
- Category: ISO 9000 Series
- Category: Continuous Quality Improvement (CQI)
- Category: Customer experience strategy (CX)
- Category: Quality Management Systems
- Category: Technical Standard
- Category: Service Improvement
- Category: Quality Assessment
- Category: Customer experience improvement
- Category: Product Quality (QA/QC)
