Conflict Resolution & Mediation: Managing Workplace Harmony
Completed by Alexa Goldenberg
December 19, 2025
2 hours (approximately)
Alexa Goldenberg's account is verified. Coursera certifies their successful completion of Conflict Resolution & Mediation: Managing Workplace Harmony
What you will learn
Identify the root causes of workplace conflicts.
Apply effective conflict resolution strategies.
Conduct mediation sessions with confidence.
Use tools to foster ongoing workplace harmony.
Skills you will gain
- Category: Communication Strategies
- Category: Team Performance Management
- Category: Mediation
- Category: Discussion Facilitation
- Category: Root Cause Analysis
- Category: Empathy
- Category: Conflict Management
- Category: Collaboration
- Category: Empathy & Emotional Intelligence
- Category: Employee Engagement
- Category: Trustworthiness
- Category: De-escalation Techniques
