Quality Improvement and Management
Completed by Dmitriy Lukashev
August 6, 2025
10 hours (approximately)
Dmitriy Lukashev's account is verified. Coursera certifies their successful completion of Quality Improvement and Management
What you will learn
Understand the purpose and necessity of quality improvement in organizational contexts, discerning key principles underlying quality enhancement.
Evaluate the benefits of ISO registration and comprehend the requirements of ISO 9001 implementation, applying Bloom's Taxonomy.
Translate customer needs into actionable requirements, utilizing Bloom's Taxonomy to facilitate effective implementation.
Skills you will gain
- Category: Technical Standard
- Category: Customer experience improvement
- Category: User Feedback
- Category: Quality Control
- Category: Continuous Improvement Process
- Category: Process Improvement
- Category: Statistical Process Controls
- Category: Quality Management Systems
- Category: Quality Management
- Category: Quality Monitoring
- Category: Customer experience strategy (CX)
- Category: Product Quality (QA/QC)
