Quality Improvement and Management
Completed by Michael Similola Ogunbanjo
May 13, 2025
10 hours (approximately)
Michael Similola Ogunbanjo's account is verified. Coursera certifies their successful completion of Quality Improvement and Management
What you will learn
Understand the purpose and necessity of quality improvement in organizational contexts, discerning key principles underlying quality enhancement.
Evaluate the benefits of ISO registration and comprehend the requirements of ISO 9001 implementation, applying Bloom's Taxonomy.
Translate customer needs into actionable requirements, utilizing Bloom's Taxonomy to facilitate effective implementation.
Skills you will gain
- Category: Service Improvement
- Category: User Feedback
- Category: Product Improvement
- Category: Quality Improvement
- Category: Quality Management
- Category: ISO 9000 Series
- Category: Quality Monitoring
- Category: Quality Assessment
- Category: Continuous Quality Improvement (CQI)
- Category: Technical Standard
- Category: Customer experience improvement
- Category: Customer experience strategy (CX)
