Customer Service in the Age of Generative AI
Completed by Keshav Agarwal
August 9, 2026
1 hours (approximately)
Keshav Agarwal's account is verified. Coursera certifies their successful completion of Customer Service in the Age of Generative AI
What you will learn
You will learn how to evaluate and enhance a chatbot’s performance for marketing and customer service.
You will learn how to customize Generative AI for customer support and customer engagement.
Skills you will gain
- Category: AI Personalization
- Category: Customer experience improvement
- Category: Customer Communications Management
- Category: Customer Support
- Category: AI Integrations
- Category: Drive Engagement
- Category: Generative AI
- Category: Personalized Service
- Category: Target Audience
- Category: ChatGPT
- Category: Performance Analysis
- Category: Performance Improvement
