Improving Customer Retention
Completed by Michael Pontes
May 14, 2025
2 hours (approximately)
Michael Pontes's account is verified. Coursera certifies their successful completion of Improving Customer Retention
What you will learn
Identify the key factors that influence customer retention.
Apply customer service best practices to enhance customer satisfaction.
Evaluate consumer behavior to improve retention strategies.
Apply feedback analysis and understand consumer behavior to improve retention tactics.
Skills you will gain
- Category: Customer Analysis
- Category: Customer Advocacy
- Category: Customer Service
- Category: Customer Relationship Management
- Category: Customer Relationship Building
- Category: Customer experience improvement
- Category: Marketing Strategies
- Category: Customer Retention
- Category: Consumer Behaviour
- Category: Customer Engagement
- Category: Customer Relationship Management (CRM) Software
- Category: Loyalty Programs
