CRM Strategies: Analyze, Design & Implement
Completed by Franchelle Escarian
January 26, 2026
5 hours (approximately)
Franchelle Escarian's account is verified. Coursera certifies their successful completion of CRM Strategies: Analyze, Design & Implement
What you will learn
Analyze CRM frameworks and strategic blueprints.
Apply PESTLE and SWOT for CRM audits.
Implement tools to enhance customer experience.
Skills you will gain
- Category: Market Analysis
- Category: Auditing
- Category: Organizational Strategy
- Category: Customer experience strategy (CX)
- Category: Customer Analysis
- Category: Customer Engagement
- Category: Business Analysis
- Category: Case Studies
- Category: Customer experience improvement
- Category: Customer Relationship Management
- Category: Customer Retention
- Category: Brand Loyalty
