Technical Support (IT) Case Studies and Capstone
Completed by Hovsep Santrosyan
December 12, 2024
9 hours (approximately)
Hovsep Santrosyan 's account is verified. Coursera certifies their successful completion of Technical Support (IT) Case Studies and Capstone
What you will learn
Describe processes and information related to IT Fundamentals in the context of providing technical support.
Demonstrate systematic and effective troubleshooting and problem-solving skills.
Use diagnostic tools and tracking systems to solve and log customer issues.
Apply customer service skills and a customer support mindset, including conflict mitigation and de-escalation skills.
Skills you will gain
- Category: Customer Service
- Category: Cybersecurity
- Category: Technical Support and Services
- Category: Technical Support
- Category: Computer Hardware
- Category: Help Desk Support
- Category: Cloud Management
- Category: Data Storage
- Category: Cyber Attacks
- Category: End User Training and Support
- Category: Cloud Services
- Category: General Networking
