Voice of the Customer (VoC): Enhancing Experiences
Completed by Floyd Allan
November 15, 2024
3 hours (approximately)
Floyd Allan's account is verified. Coursera certifies their successful completion of Voice of the Customer (VoC): Enhancing Experiences
What you will learn
Analyze key concepts, benefits and frameworks of the VoC practice
Identify and analyze core customer feedback collection methods and data
Apply VoC principles in the organization to improve collaboration, decision making and continuous improvement
Skills you will gain
- Category: Service Improvement
- Category: Customer experience strategy (CX)
- Category: Customer experience improvement
- Category: Communication
- Category: Customer Analysis
- Category: User Feedback
- Category: Surveys
- Category: Data Collection
- Category: Customer Insights
- Category: Product Improvement
- Category: Customer Service
- Category: Case Studies
