Sales and CRM Overview
Completed by David Jon Kissane
November 19, 2025
21 hours (approximately)
David Jon Kissane's account is verified. Coursera certifies their successful completion of Sales and CRM Overview
What you will learn
Explain how CRM works in the context of sales, marketing, and customer service in modern businesses.
Articulate use cases for how Salesforce can provide value to sales teams.
Navigate Trailhead, the official learning platform of Salesforce.
Demonstrate a working knowledge of the basics of the Salesforce Sales Cloud.
Skills you will gain
- Category: B2B Sales
- Category: Salesforce
- Category: Data Quality
- Category: Data Management
- Category: Sales Process
- Category: Data Cleansing
- Category: Sales Operations
- Category: Databases
- Category: General Sales Practices
- Category: Customer Data Management
- Category: Customer Relationship Management
- Category: Business-To-Consumer
