Introduction to Customer Service
Completed by Jennifer Lee Smith
April 8, 2025
18 hours (approximately)
Jennifer Lee Smith's account is verified. Coursera certifies their successful completion of Introduction to Customer Service
Skills you will gain
- Category: De-escalation Techniques
- Category: Non-Verbal Communication
- Category: Empathy
- Category: Ability To Meet Deadlines
- Category: Retail Sales
- Category: Transaction Processing
- Category: Root Cause Analysis
- Category: Call Center Experience
- Category: Customer Service
- Category: Positivity
- Category: Active Listening
- Category: Customer Complaint Resolution
