Quality Improvement and Management
Completed by Jeffrey Bennett
June 22, 2025
10 hours (approximately)
Jeffrey Bennett's account is verified. Coursera certifies their successful completion of Quality Improvement and Management
What you will learn
Understand the purpose and necessity of quality improvement in organizational contexts, discerning key principles underlying quality enhancement.
Evaluate the benefits of ISO registration and comprehend the requirements of ISO 9001 implementation, applying Bloom's Taxonomy.
Translate customer needs into actionable requirements, utilizing Bloom's Taxonomy to facilitate effective implementation.
Skills you will gain
- Category: Service Improvement
- Category: Product Improvement
- Category: Technical Standard
- Category: Customer experience improvement
- Category: User Feedback
- Category: Customer experience strategy (CX)
- Category: Product Quality (QA/QC)
- Category: Quality Control
- Category: ISO 9000 Series
- Category: Continuous Improvement Process
- Category: Statistical Process Controls
- Category: Quality Management Systems
