Conflict Resolution Skills
Completed by Elaina DiBenedetto
October 19, 2025
6 hours (approximately)
Elaina DiBenedetto's account is verified. Coursera certifies their successful completion of Conflict Resolution Skills
What you will learn
Master communication strategies for effective conflict resolution.
Develop negotiation and mediation techniques to achieve positive outcomes.
Learn to identify and address the root causes of workplace conflicts.
Build a practical conflict management plan for real-world application.
Skills you will gain
- Category: Communication Strategies
- Category: Leadership
- Category: Strategic Communication
- Category: Negotiation
- Category: Verbal Strategic Communication
- Category: Verbal Communication Skills
- Category: Interpersonal Communications
- Category: Conflict Management
- Category: Mediation
- Category: Problem Solving
- Category: De-escalation Techniques
- Category: Discussion Facilitation
