Introduction to Hospitality Management in the 21st Century
Completed by Ciecie Ho
March 20, 2026
10 hours (approximately)
Ciecie Ho's account is verified. Coursera certifies their successful completion of Introduction to Hospitality Management in the 21st Century
What you will learn
Identify key historical developments that have shaped the evolution of the hospitality industry.
Recognize the fundamental principles and core concepts of hospitality management in the 21st century.
Analyze current challenges and opportunities in the hospitality sector and project strategic solutions.
Anticipate future trends and innovations that are likely to impact hospitality management.
Skills you will gain
- Category: Hotel And Restaurant Management
- Category: Customer experience strategy (CX)
- Category: Hospitality Services
- Category: Guest Relations
- Category: Hotels and Accommodations
- Category: Sustainable Business
- Category: Restaurant Operation
- Category: Innovation
- Category: Hotel Operations
- Category: Service Improvement
- Category: AI Personalization
- Category: Cultural Sensitivity
