Improving Customer Retention
Completed by Hemlata Yadav
February 19, 2026
2 hours (approximately)
Hemlata Yadav's account is verified. Coursera certifies their successful completion of Improving Customer Retention
What you will learn
Identify the key factors that influence customer retention.
Apply customer service best practices to enhance customer satisfaction.
Evaluate consumer behavior to improve retention strategies.
Apply feedback analysis and understand consumer behavior to improve retention tactics.
Skills you will gain
- Category: Service Improvement
- Category: Customer Retention
- Category: Customer experience improvement
- Category: Customer Analysis
- Category: User Feedback
- Category: Customer Relationship Building
- Category: Customer Relationship Management
- Category: Customer Advocacy
- Category: Customer Service
- Category: Marketing Strategies
- Category: Brand Loyalty
- Category: Customer Relationship Management (CRM) Software
