Improving Customer Retention
Completed by John Pena
May 23, 2025
2 hours (approximately)
John Pena's account is verified. Coursera certifies their successful completion of Improving Customer Retention
What you will learn
Identify the key factors that influence customer retention.
Apply customer service best practices to enhance customer satisfaction.
Evaluate consumer behavior to improve retention strategies.
Apply feedback analysis and understand consumer behavior to improve retention tactics.
Skills you will gain
- Category: Marketing Strategies
- Category: Customer Analysis
- Category: Customer Relationship Management
- Category: Customer Relationship Management (CRM) Software
- Category: User Feedback
- Category: Customer Engagement
- Category: Customer Service
- Category: Service Improvement
- Category: Customer Retention
- Category: Customer Relationship Building
- Category: Consumer Behaviour
- Category: Customer experience improvement
