Customer Service Fundamentals
Completed by Frederick Baldwin
September 15, 2023
14 hours (approximately)
Frederick Baldwin's account is verified. Coursera certifies their successful completion of Customer Service Fundamentals
Skills you will gain
- Category: Help Desk Support
- Category: Customer Service
- Category: Service Level
- Category: Personal Attributes
- Category: Communication
- Category: Process Management
- Category: Greeting Customers
- Category: Customer experience improvement
- Category: Customer Complaint Resolution
- Category: Empathy
- Category: Technical Support and Services
- Category: Telephone Skills
