Voice of the Customer (VoC): Enhancing Experiences
Completed by Mary Kate Andrews
November 27, 2024
3 hours (approximately)
Mary Kate Andrews's account is verified. Coursera certifies their successful completion of Voice of the Customer (VoC): Enhancing Experiences
What you will learn
Analyze key concepts, benefits and frameworks of the VoC practice
Identify and analyze core customer feedback collection methods and data
Apply VoC principles in the organization to improve collaboration, decision making and continuous improvement
Skills you will gain
- Category: Customer experience improvement
- Category: Customer experience strategy (CX)
- Category: Customer Analysis
- Category: Continuous Improvement Process
- Category: Culture Transformation
- Category: Communication
- Category: Service Improvement
- Category: Customer Insights
- Category: Customer Service
- Category: Case Studies
- Category: User Feedback
- Category: Surveys
