Customer Service in the Age of Generative AI
Completed by Rajeev Ranjan Pandey
November 23, 2024
1 hours (approximately)
Rajeev Ranjan Pandey's account is verified. Coursera certifies their successful completion of Customer Service in the Age of Generative AI
What you will learn
You will learn how to evaluate and enhance a chatbot’s performance for marketing and customer service.
You will learn how to customize Generative AI for customer support and customer engagement.
Skills you will gain
- Category: Customer Communications Management
- Category: Generative AI
- Category: AI Personalization
- Category: Customer experience improvement
- Category: Customer Service
- Category: Performance Improvement
- Category: Target Audience
- Category: ChatGPT
- Category: Performance Analysis
- Category: Customer Engagement
- Category: Customer Support
- Category: Personalized Service
