Improving Customer Retention
Completed by Mariam Bashir
July 9, 2024
2 hours (approximately)
Mariam Bashir's account is verified. Coursera certifies their successful completion of Improving Customer Retention
What you will learn
Identify the key factors that influence customer retention.
Apply customer service best practices to enhance customer satisfaction.
Evaluate consumer behavior to improve retention strategies.
Apply feedback analysis and understand consumer behavior to improve retention tactics.
Skills you will gain
- Category: Loyalty Programs
- Category: Service Improvement
- Category: Customer Retention
- Category: Customer experience improvement
- Category: Customer Advocacy
- Category: Customer Service
- Category: Customer Relationship Management
- Category: Marketing Strategies
- Category: Marketing Strategy and Techniques
- Category: User Feedback
- Category: Customer Relationship Building
- Category: Brand Loyalty
